WHERE IS MY ORDER?

All ready-made orders/boutique clothing, accessories, and home goods will ship within 2-3 business days.

If you place an order that includes a Happy Keeps embroidered item, your order will ship out once it is made-to-order in house. This may take up to 3 weeks to be processed due to the current workload, or if we need to place an order for the product blank to arrive to us. 

For the made-to-order items, we always aim to have your items shipped as soon as possible, but it may take up to 3 weeks at certain times of the year. Please give us grace on processing delays and shipping times that are out of our control.

 

There is an increased number of shipping delays with USPS. Thank you for your patience and understanding. The processing times detailed below are NOT guaranteed at this time. 

We know you will be anxiously waiting for your package to arrive to your front door, so please read below to help guide you through the shipping process. Our customers are our number one priority and we want to make sure your order is shipped to you as soon as possible!

PLEASE NOTE: orders ship for FREE over $100!

 

When will my order ship?

All ready-made orders will be processed within 2-3 business days or 3 weeks, if your order includes Happy Keeps made-to-order items . Standard shipping is USPS or UPS. We personally drop off your packages to the post office the same day or next day that your order has been placed. Once the package has been dropped off at the post office, it may take up to 1-2 business days for the tracking to update in the system and there is a 3-6 business day estimated arrival time. However, these orders do NOT have a guaranteed delivery date. Shipping may exceed 6 days due to transit delays and USPS not delivering on Sundays or holidays.

*Please note that Happy Keeps does not ship on Sundays or holidays.

*While we will do all that we can to ensure your order is delivered on time, Happy Keeps cannot be held responsible for conditions beyond our control such as routes, severe weather, postal interruptions, etc. We are located in Columbus, OH.

 

NOTE THAT IF YOUR ORDER INCLUDES A MADE-TO-ORDER HAPPY KEEPS EMBROIDERED ITEM, IT WILL NOT SHIP UNTIL THE ITEM HAS BEEN MADE, UP TO 3 WEEKS.

 

How do I know the status of my order?

Once your order has been placed, you will receive a confirmation email. Then, once your order starts being processed, you will receive another email with a tracking number. You can check the status of your order at any time by clicking the hyperlink in your email.

 

Can I make changes to my shipping address after I place my order?

Yes, if you notice your address is incorrect when you receive your confirmation email please reach out to info@happykeeps.com as soon as you can so that we have time to correct it. We ask that in your email you include your first and last name, your order number and what changes need to be made.

If your order has already been processed and shipped, we are unable to make changes to your shipping address and will need to wait to redeliver when it gets shipped back to us. 

Customer will have to pay for reshipment cost.

 

What happens if my package is refused or sent back to the sender?

If your shipment is refused or returned to the sender, you will receive an email notifying you once the package arrives back to Happy Keeps. If a package is returned due to an insufficient shipping address, the customer is responsible for the charge to ship the order again. This amount must be paid before items are re-shipped to the customer’s correct shipping address. Payments are emailed to customers through an online invoice.

You have 14 days after the email is sent to respond to Happy Keeps before your order goes through the returns process.