Updates and Frequently Asked Questions
Updates and Frequently Asked Questions
Custom Silhouette Outline Clothing Update: When you place your order, please send your photo to shophappykeeps@gmail.com with your order number in the subject line.
Shipping and Route Protection
What is the turnaround time? The turnaround time is a full 2-3 WEEKS from the date of purchase, plus the shipping time as the clothing is made to order. However, I always try my best to get them out before then but the maximum time is 3 weeks/21 days. Please wait the full amount of the processing time before asking about any order updates. Your order is in the queue and will be made within the 3 weeks processing time.
Order well in advance or if you need an order by a certain date.
Will I be notified when my order ships? Yes, you will be notified with your tracking number to your email address as soon as your order ships in 2-3 weeks.
What is Route Insurance Package Protection? We have automatically applied Route Insurance to all orders to cover any issues that may arise during its travel or delivery. By deselecting you are agreeing to waive any order protection against lost, damaged or stolen items and fully releasing Happy Keeps of any liability for these issues. If you opted out of this protection there is nothing we can do to help you with this issue.
My item arrived damaged from shipping - We offer Route package protection automatically on all orders to protect against this exact issue. You can file a claim directly through Route to get a refund or a replacement. If you opted out of this protection there is nothing we can do to help you with this issue.
How do I file a package protection claim with route? At the time of your original order you should have received a separate message from Route with order details and claim details. To file a claim with route go to claims.route.com with your information and they will be able to assist directly.
My item was marked as delivered but I can't find it -
If you have Route Insurance
You are able to get a refund or replacement for your order by filing a claim. We recommend you apply to do this as soon as possible.
If you opted out of Route Insurance
First check the address on the order and confirm that you entered the correct address. Once your item ships it is in the hands of USPS. It is possible it was delivered to a neighbor, stolen or it's still sitting in the back of a delivery truck. Please contact your post office or speak to your mail person.
Many times the package finds its way to the correct address within a week but we cannot issue replacements or returns for items marked as "delivered.”
Do you have an affiliate program or do collaborations? If you are looking to get free items, I do not offer this. All available items can be found on the Happy Keeps Market website.
Do you offer wholesale/custom orders?
Customs/Wholesale: Customs are open! Email shophappykeeps@gmail.com with your idea, size, and color t-shirt or sweatshirt you'd like.
T-shirts range from $32-$45 and sweatshirts range from $45-$70. I cannot offer wholesale prices.
Do you offer baby/children's clothing? I only offer adult clothing.
Will you be restocking the out of stock items? Happy Keeps Market is a small batch business. There is no guarantee that any item will restock. If you see something you love, make sure you get it! (:
Vintage/Preloved Frequently Asked Questions
Where do you get your vintage/preloved items? We (Cody and Lina) source all of our vintage/preloved finds ourselves! In our free time, you can find us at thrift shops and yard sales finding the coolest goodies for you!
Where can I shop your vintage/preloved items? You can shop our story sales where you can get first dibs or at our in-person pop-up shops. Pop-Up Schedule
If you shop our story sales, you will pay through instagram DMs, upon approval of your claim and you will receive the tracking number through the direct messages in 1-3 business days.
If you have any further questions, please email us at shophappykeeps@gmail.com